Customer support

Have a question or concern?

Call us, email us, come by the store or text us…we will even get coffee with you!

We want to be here for YOU!

Cell 281-615-9094

Email: [email protected]

Address:

13614 Memorial Dr

Houston, TX77079

Store Hours:

Monday: CLOSED
Tuesday: 10-6
Wednesday: 10-6
Thursday: 10-6
Friday: 10-6
Saturday: 10-6
Sunday: 10-4

1 Returns & Exchanges

1.1 What’s your return policy?

RETURNS & EXCHANGES:

We want you to LOVE your goodies, but we also understand that sometimes it just doesn't work out. Please keep in mind we are a small business and do our best to accommodate your wants and needs.

Items purchased in the store can be returned or exchanged for a full refund if brought back within 7 days. If it is after 7 days you will be issued a store credit. All items must be unworn, unwashed and unopened with tags attached. No returns or exchanges will be accepted after 14 days.

ALL DISCOUNTED AND SEASONAL ITEMS ARE FINAL SALE.

ALL ACCESSORIES ARE FINAL SALE: JEWELRY, HAIR, SUNGLASSES, ETC

Items purchased online can be returned or exchanged within 7 days of receipt. They must be postmarked within the 7 day window or the return will no be accepted. Please contact us immediately if you are not happy with your purchase: [email protected]

Return shipping is the responsibility of the customer and we do not credit back shipping charges.

Please see FINAL SALE items that cannot be returned:

accessories (jewelry, headbands, sunglasses, etc)
any item purchased with a discount
food items
holiday and seasonal items
Brand, Queen of Sparkles is final sale

GIFTS

Gifts can be exchanged only up 14 days of receiveing.

Seasonal gifts are final, no exchanging or returning.

You have until January 20 to exchange any gifts received in December.

SHIPPING:

All orders will ship through UPS or USPS within 48 business hours. You are able to choose your shipping method at check out. Once we drop off your goodies to be shipped, they are unfortunately out of our hands. We will always do our best to help you get your goodies in hand. You will receive a tracking number via email once your order has shipped.

You also have the option to pick up in the store at the below address:

13614 Memorial Drive

Houston, TX 77079

2 Shipping

2.1 When will I receive my order?

All orders will ship within 48 business hours. You are able to choose your shipping method at checkout. Once we drop off your goodies to be shipped, they are unfortunately out of our hands. We will always do our best to help you get your goodies in hand. You will receive a tracking number via email once your order has shipped.

2.2 Do you ship internationally?

Unfortunately, no. We currently do not ship internationally.

3 Store Pickup

3.1 Can I pick up my order in the store?

Yes! Be sure to choose “Pickup in store” when checking out online. We would love to see your happy face!

4 Gifts

4.1 Do you offer gift wrapping?

Yes, complimentary gift wrap is available or you can choose to purchase a high end magnetic gift box.